Terms of Use & Costs Information & Complaints Procedure

Legal Notice and Liability Disclaimer

The contents of these pages are copyright Isis Legal Limited 2021 unless otherwise stated. Copying, publication and distribution are prohibited other than in accordance with our copyright and database right notice and limited copying and other permissions.

The material published on this website is for general information purposes only and does not and is not intended to constitute legal or other professional advice. You should seek specific legal advice in relation to any particular matter. Isis legal Limited accepts no responsibility for loss which may arise from reliance on information contained on this site.

We have included links to other websites which, at the time of creating the link, were believed to be of interest to our clients and contacts. Whilst we will from time to time review the sites to which we have linked, we do not necessarily endorse the contents of those linked sites. Isis Legal Limited disclaims all liability arising from the information or materials contained on any linked sites

The law stated is at 1st January 2021.

Important Note

Sarah Franklin Solicitors and Motorsport Legal are the trading names of Isis Legal Limited (VAT No. 910 3419 63). Isis Legal is authorised and regulated by the Solicitors Regulation Authority (number 465101). The applicable rules are the rules and principles governing Solicitors’ conduct and can be viewed on-line at www.sra.org.uk/code-of-conduct.page

Isis Legal Limited is registered in England and Wales, Company Number 6071297. The Registered Office of Isis Legal Limited is 21 Market Street, Kettering, Northants NN16 0AH.

Costs Information

Sarah Franklin has 20 years post qualification experience.  Her hourly rate is £250.00 plus VAT.

Chloe Shipley is an assistant Solicitor.  Her hourly rate is £215 plus VAT.

Ferdus Hussan and Sharon Head are paralegals.  Their hourly rate is £195 plus VAT.

Sarah Franklin Solicitors offers some fixed fee prices as follows:

Fixed fee first appointment for some initial general advice regarding a legal issue – £90 plus VAT

Wills – £195 plus VAT for a straight-forward single Will and £275 plus VAT for ‘mirror’ Wills of a couple

Codicils – £95 plus VAT

Powers of Attorney – £250 plus VAT for preparation, £250 plus VAT for registration.  Court fee is currently £82.

Probate – This is on an hourly basis.  A basic application for a Grant of Probate will usually be between £850-1500 plus VAT and disbursements.  Disbursements will include the Probate Registry fee of approximately £160.  An estimate of costs will be given on more complex matters once we establish the details of the case.

Family matters – This will be on an hourly basis and very much depends on what you need us to do for you.  A straight forward divorce will be approximately £850 plus VAT and disbursements.  The Court issue fee for a divorce is currently £550.  Children and financial matters very much depend on the complexity and an estimate of costs will be given once we can ascertain the details of the case from you.

Employment matters – This will be on an hourly basis and depends on the complexity of the case and what you need us to do on your behalf.  If the matter proceeds to Court, costs can easily exceed £5,000 plus VAT and disbursments.

Conveyancing matters – The cost depends on the purchase price and whether the matter of residential or commercial and whether the property is freehold or leasehold.  A full quote will be given upon request when this information is provided.  Costs can range from £895 plus VAT and disbursements upwards.  Disbursements will also vary and full details can be provided with a quote.

Debt recovery – A straight forwarded letter before action will be £250 plus VAT.  If the matter is more complex, costs will vary and will be charged at our hourly rate.  If you require us to assist with an application to the Court, depending on the complexity of the matter, costs can easily be £3,000 plus VAT and disbursements.  An estimate of costs can be provided once we ascertain your requirements.

PLEASE NOTE : All of the above prices exclude any disbursements which may be payable.  We ask for a £400 retainer on account of costs at the beginning of the matter and usually invoice on a monthly basis.  Disbursements will be payable on account prior to us incurring them.

Complaints procedure

We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

Our complaints procedure

If you have a complaint, please contact us in writing by post with the full details of the complaint.

What will happen next?

We will send you a letter acknowledging receipt of your complaint within ten working days of us receiving the complaint, enclosing a copy of this procedure if it has not yet been forwarded to you.  We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Sarah Franklin, who will review your matter file and speak to the member of staff who acted for you.

Sarah Franklin will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 42 days of sending you the acknowledgement letter.

If you are still not satisfied Sarah Franklin will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 28 days of sending you her detailed written reply to your complaint.

Within 14 days of the meeting, Sarah Franklin will write to you to confirm what took place and any solutions she has agreed with you.

At this stage, if you are still not satisfied, you should contact us again and we will arrange for someone unconnected with the matter at the firm to review her decision.  We will write to you within 28 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

If you are still not satisfied, you can then contact the Legal Ombudsman about your complaint.  Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final decision on the issue. However you may make a complaint directly to them 8 weeks from your complaint, even if we are still in the process of investigating it. For further information, you should contact the Legal Ombudsman at www.legalombudsman.org.uk or PO Box 6806, Wolverhampton WV1 9WJ.   Telephone 0300 555 0333.  E-mail enquiries@legalombudsman.org.uk.

If we have to change any of the timescales above, we will let you know and explain why.

If your complaint is with respect to an allegation of a breach of Solicitors Regulation Authority principle, you can complain directly to the SRA.  A copy of the principles and the complaint form can be found at https://www.sra.org.uk/consumers/problems/report-solicitor/